FAQs

1. HOW DO I PLACE AN ORDER?

Simply browse our products, choose your preferred size, color, or style (where available), and click the “Add to Cart” button.

Proceed to checkout, enter your shipping information, select your preferred payment method, and complete your purchase.

Once your order is successfully placed, you will receive an order confirmation email.

2. HOW LONG DOES IT TAKE TO PROCESS AND SHIP MY ORDER?

We aim to process orders within 3–5 business days, including made-to-order production where applicable.

Estimated shipping time is 7–15 business days after dispatch, depending on your location.

The total estimated delivery time is 10–20 business days after placing your order.

Please note that delivery times may vary due to customs clearance, carrier delays, holidays, or other unforeseen circumstances.

3. HOW CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive an email containing your tracking information.

Tracking updates may take 24–48 hours to appear in the shipping carrier's system.

If your tracking information is not updating after several business days, please contact us at support@tdcustomapparel.com.

4. WHAT SHOULD I DO IF MY ORDER IS DELAYED?

If your order has not arrived within the estimated delivery timeframe of 10–20 business days, please contact our customer support team.

Include your order number and the email address used during checkout so we can help investigate your shipment with our fulfillment or shipping partners.

We will do our best to assist you in resolving the issue.

5. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the payment methods displayed at checkout, including PayPal and eligible debit or credit card payments where available.

Available payment options may vary depending on your location and the payment services currently enabled.

6. WHEN WILL I BE CHARGED FOR MY ORDER?

Payment is generally collected when you successfully complete checkout.

Once your payment has been processed, you will receive an order confirmation with your purchase details.

7. CAN I CANCEL OR MODIFY MY ORDER?

If you need to cancel or modify your order, please contact us as soon as possible at support@tdcustomapparel.com.

Because some products are made to order, changes or cancellations may not be possible once production or fulfillment has started.

We recommend carefully reviewing your order details before completing your purchase.

8. WHAT IS YOUR RETURN POLICY?

Customer satisfaction is important to us.

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us within 30 days of delivery.

For made-to-order products, returns or exchanges due to a change of mind, incorrect customer-selected sizes, or personal preferences are generally not accepted, except where required by applicable law.

Please refer to our Return Policy for complete details.

9. HOW DO REFUNDS WORK?

Eligible order issues may qualify for a replacement, full refund, or another appropriate resolution.

Approved refunds are generally initiated to the original payment method within 5–10 business days.

The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

For additional information, please review our Refund Policy.

10. ARE YOUR PRODUCTS MADE TO ORDER?

Some of our products are made to order and prepared through our trusted production and fulfillment partners.

This allows us to offer a variety of designs, styles, and personalized product options.

Product specifications and available customization options are provided on the relevant product pages.

11. HOW SECURE IS MY PERSONAL INFORMATION?

We take customer privacy and the security of personal information seriously.

Our online store uses supported payment service providers to process transactions securely.

Payment information is handled through the applicable payment provider's checkout process.

For more information about how we collect, use, and protect personal information, please review our Privacy Policy.

12. HOW CAN I CONTACT CUSTOMER SUPPORT?

If you have questions about your order, shipping, returns, refunds, or any of our products, our customer support team is here to help.

Email: support@tdcustomapparel.com

For order-related inquiries, please include your order number and a brief description of your concern so we can assist you more efficiently.