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Refund Policy

Last Updated: October 23, 2026

At TDCustomApparel, operated by NOVAPEAK COMMERCE LLC, we strive to ensure that every customer receives the products they ordered.

This policy explains when refunds may be issued and how refund requests are processed.

1. Refund Eligibility

Customers may request a refund within 30 days of delivery for eligible issues, including:

  • Damaged or defective products.

  • Incorrect products received.

  • Products materially different from their descriptions.

  • Missing items from an order.

  • Orders confirmed lost in transit or not delivered.

All requests will be reviewed fairly based on the circumstances and supporting information.

2. How to Request a Refund

Please email support@tdcustomapparel.com and provide:

  • Your order number.

  • The email address used during checkout.

  • A description of the issue.

  • Clear photographs of the product or packaging, where applicable.

Our customer support team aims to respond within 1–2 business days.

3. Refund Processing Time

Once a refund has been approved, it will be initiated to the original payment method within 5–10 business days.

The time required for the funds to appear in your account may vary depending on your bank or payment provider.

4. Full and Partial Refunds

Depending on the circumstances, we may offer:

  • A full refund for eligible orders that cannot be fulfilled or for qualifying product issues.

  • A partial refund when the customer agrees to an appropriate resolution.

  • A replacement product at no additional cost for verified fulfillment errors.

Any refund or replacement will be handled in accordance with applicable consumer protection laws.

5. Order Cancellations

Customers who wish to cancel an order should contact us as soon as possible.

We will make reasonable efforts to cancel orders before production or fulfillment begins.

Once an order enters production or has been shipped, cancellation may no longer be possible.

If we are unable to fulfill an order, we will offer a refund or another appropriate resolution.

6. Lost or Undelivered Orders

If an order has not arrived within the estimated delivery timeframe, please contact our support team.

We will investigate the shipment with our fulfillment partners and shipping carriers.

If an order is confirmed lost or cannot be delivered due to an error attributable to us or our shipping partners, an appropriate refund or replacement will be provided.

7. Non-Refundable Situations

Refunds are generally not available for:

  • Change of mind after production has begun for made-to-order items.

  • Incorrect sizes or product options selected by the customer.

  • Personalized products produced according to the customer's submitted specifications.

  • Products damaged through misuse or improper care.

These restrictions do not affect customers' rights regarding defective, incorrect, or misdescribed products under applicable law.

8. Contact Information

For refund-related questions, please contact:

Store Name: TDCustomApparel

Legal Business Name: NOVAPEAK COMMERCE LLC

Email: support@tdcustomapparel.com

Registered Business Mailing Address:

212 N. 2nd St. STE 100
Richmond, KY 40475
United States

Website: https://tdcustomapparel.com/

For physical return instructions and eligibility requirements, please review our Return Policy.