Last Updated: October 23, 2026

At TDCustomApparel, operated by NOVAPEAK COMMERCE LLC, we are committed to providing a positive shopping experience.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order if the product arrives damaged, defective, incorrect, or materially different from its description.

To request a return, please contact support@tdcustomapparel.com with your order number, a description of the issue, and supporting photos where applicable.

2. Made-to-Order and Personalized Products

Many of our products are manufactured or customized specifically for each order.

We generally do not accept returns for change of mind, incorrect sizes or variants selected by the customer, or personal preferences involving made-to-order or personalized products.

This restriction does not apply to defective, damaged, incorrect, or misdescribed products, or where applicable law provides otherwise.

3. Return Conditions

For approved physical returns, items should be returned in their original condition, with their original packaging where reasonably possible.

Products damaged through customer misuse, improper care, or unauthorized alterations may not qualify for a return.

4. Return Process

1. Contact support@tdcustomapparel.com within 30 days of delivery.

2. Provide your order number and details of the issue.

3. Our customer support team will review your request.

4. If a physical return is required, we will provide return instructions and the appropriate return address.

5. Once the return is received and reviewed, we will communicate the available resolution.

Please do not send products to our registered business mailing address without prior authorization.

5. Return Shipping Costs

For approved returns resulting from defective, damaged, or incorrect products, TDCustomApparel will cover reasonable return shipping costs or provide a prepaid return label where available.

For other returns accepted at our discretion, applicable return shipping charges will be communicated before the return is initiated.

6. Exchanges and Replacements

If a product arrives defective, damaged, or incorrect, we may offer a replacement or exchange at no additional cost.

Exchanges requested solely because of customer-selected sizes, colors, or personal preferences are generally unavailable for made-to-order products.

7. Contact Information

Store Name: TDCustomApparel

Legal Business Name: NOVAPEAK COMMERCE LLC

Email: support@tdcustomapparel.com

Registered Business Mailing Address:

212 N. 2nd St. STE 100
Richmond, KY 40475
United States

For information about refunds and processing times, please refer to our Refund Policy.